Return & Exchange Policy
At Mia Bambina Boutique, we want you to love your purchase. If your order isn't quite right, we're here to help.
Eligible Returns
Items that are In Stock may be returned within 14 days of the delivery date.
Eligible returns are subject to:
- a 10% restocking fee
- return shipping costs paid by the customer
- inspection upon arrival
Returned items must be:
- unworn
- unwashed
- unaltered
- free of stains, perfume, makeup, pet hair, or damage
- returned with all original tags attached
- returned in their original packaging
Items that do not meet these conditions will not qualify for a refund and will be returned to the customer at their expense.
Non-Refundable Items
The following items are FINAL SALE and cannot be refunded:
- Dresses made to custom measurements
- Any item marked FINAL SALE
- Clearance items (if applicable)
Pre-Order Dresses
Because every pre-order dress is produced specifically for each customer, pre-order dresses are not eligible for refunds.
However, regular-size pre-order dresses may be returned for:
- Exchange
- Store Credit
Custom-sized pre-order dresses remain final sale.
How to Start a Return
To request a return or exchange, please submit your request through your Customer Account:
https://www.miabambinaboutique.com/account
Our team will review your request and email return instructions within 48 hours.
If you have any questions, please contact us at:
or through our Contact page.
Return Shipping
For orders shipped within Canada and the USA, Mia Bambina Boutique will provide a prepaid return shipping label once your return request has been approved. The cost of the prepaid return shipping label will be deducted from your refund.
Customers are responsible for ensuring the package is dropped off with the designated carrier. We recommend obtaining a drop-off receipt until your return has been delivered.
For international orders outside Canada and the USA, customers are responsible for arranging and paying for return shipping. We strongly recommend using a shipping service that includes tracking and insurance, as Mia Bambina Boutique is not responsible for returns lost or damaged in transit.
International Returns
Customers returning items to Canada from outside Canada must complete the customs declaration correctly.
Please write:
"Canadian Goods Returning for Refund or Exchange"
and clearly mark the package as
"Returned Goods."
Please attach a copy of the original invoice to the outside of the parcel.
Incorrect customs declarations may result in import duties or brokerage fees. Any fees incurred due to incorrect customs paperwork will be deducted from the customer's refund.
Processing Time
Returns are inspected and processed within 1–3 business days after arriving at our returns center.
Once your return has been approved, your refund will be issued to the original payment method.
Please allow 3–5 business days for your financial institution to post the refund.
Shipping Charges
Original shipping charges are non-refundable.
USA Returns
Please note that returns shipped from the United States may take up to 5 weeks to arrive at our Canadian returns facility.
Refunds cannot be processed until the returned package has been received and inspected.
Exchanges
If you would like to exchange your item for another size or style, please initiate a return request through your Customer Account.
After your return has been approved, let us know which replacement item you would like.
Customers are responsible for shipping charges associated with exchanges.
Order Cancellations
In-Stock Orders
Orders for in-stock items may be cancelled before shipment at no charge.
Pre-Order & Custom Orders
Production of pre-order dresses begins shortly after an order is placed.
If you cancel a pre-order after production has started, a 30% cancellation fee will apply.
Once production has been completed or the dress has been made to custom measurements, the order cannot be cancelled or refunded.
✔ Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos, and we will resolve the issue as quickly as possible.
✔ Lost Packages
Mia Bambina Boutique is not responsible for packages lost or delayed due to incorrect shipping information provided by the customer.
✔ Refused Deliveries
Orders refused by the recipient or returned due to an incorrect address will be treated as a standard return. Original shipping charges, return shipping costs, customs fees, and the applicable restocking fee will be deducted from the refund.
